1. Information We Collect

We collect information you provide directly when you register for an account, submit a support ticket, or contact us. This includes:

Name and email address
Company name and details
Support ticket content and attachments
Usage data and activity logs within the platform

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Deskario platform
Send you account-related notifications and updates
Respond to support requests and inquiries
Improve our services and develop new features
Comply with legal obligations

3. Data Isolation

Each company's data is fully isolated within the Deskario platform. Your tickets, users, and company information are never shared with or accessible to other companies on the platform.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS/TLS) and encryption at rest. We use secure cloud infrastructure and apply regular security updates.

5. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, your data remains stored securely and is never automatically deleted. You may request full data deletion by contacting us.

6. Third-Party Services

We use a limited number of trusted third-party services to operate our platform (such as cloud hosting and email delivery). These services are contractually required to protect your data and are not permitted to use it for any other purpose.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, contact us at support@deskario.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice within the platform.

9. Contact

If you have any questions about this Privacy Policy, please contact us at support@deskario.com.