Refund & Cancellation Policy

1. Try before you pay

Every plan starts with a free 14-day trial. No payment card is needed, so you can check that Deskario fits your team before you are charged anything.

2. Cancel anytime

There are no long-term contracts. You can cancel your subscription at any time by emailing support@deskario.com from your account's email address. Your cancellation takes effect at the end of the billing period you have already paid for — you keep full access until then, and you will not be charged again.

3. Monthly plans

Monthly payments are not refunded, including for the month in which you cancel, and partly used months are not refunded or credited.

4. Yearly plans

If you cancel a new yearly subscription within 14 days of the payment, we refund it in full. After those 14 days, yearly payments are not refunded; your plan stays active until the end of the paid year and will not renew.

5. When we always refund

Regardless of the above, you will receive a refund (or, if you prefer, a credit) if:

• you were charged twice, charged the wrong amount, or charged after cancelling;
• the service was unavailable for an extended period because of a fault on our side; or
• a refund is required under the laws of the United Arab Emirates, including consumer protection law.

6. How refunds are paid

Approved refunds are returned to the original payment method within 14 business days of approval. Your bank or card provider may take a few extra days to show it on your statement.

7. Changing plans

You can move to a higher plan at any time; the new features are available as soon as the change is confirmed. Moves to a lower plan take effect from your next billing date. Usage that exceeds the lower plan's limits (for example IT staff accounts or devices) must be reduced before the change.

8. Your data after cancellation

Cancelling does not delete your data. Before or after you cancel, you can ask us for an export of your tickets and records, or ask us to delete your account and data permanently. See our Privacy Policy for details.

9. Questions

For any billing question, refund request or cancellation, email support@deskario.com. We reply within one business day. This policy forms part of our Terms of Service and is governed by the laws of the United Arab Emirates. Deskario is operated by Versa FZE, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates (License No. 4417754.01).